Return & Refund Policy
Hassle-free returns within 7 days of delivery
Initiate Return
Ship Item
We Inspect
Refund Issued
Return Policy Overview
At Javedify Shop, we want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 7 days of delivery under the following conditions.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Item must be unused, unworn, unwashed and in the same condition as received
- All original tags must be attached
- Original packaging must be intact
- Item must not have any signs of wear, alteration, or damage
- Initiate return within 7 days of delivery
Non-Returnable Items
The following items cannot be returned:
- Intimate wear including lingerie, shapewear, and swimwear
- Custom-made or personalized items
- Items marked as "Final Sale" or "Non-Returnable"
- Items damaged due to customer mishandling
- Items without original tags or packaging
How to Initiate a Return
Login to your account
Go to "My Orders" and select the order you want to return
Select items to return
Choose the items and reason for return
Schedule pickup
Select a convenient date for our courier partner to pick up the item
Pack and handover
Pack the item securely and hand it over to the courier
Refund Process
- Once we receive your returned item, our quality check team will inspect it within 48 hours
- If the item passes inspection, we will initiate your refund
- Refunds are processed within 5-7 business days
- Original shipping charges are non-refundable unless the return is due to our error
- For COD orders, refund will be processed to your bank account
Refund Methods
Original Payment Method: If you paid by card/UPI/wallet, refund will be credited back to the same source
Bank Transfer: For COD orders, we require your bank details for NEFT transfer
Store Credit: You can opt for store credit which can be used for future purchases
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Share clear photos of the damaged/defective area
- We will arrange a free replacement or full refund
- No return shipping charges for damaged/defective items
Exchange Policy
We currently do not offer direct exchanges. If you need a different size or color:
- Return the original item following the return process
- Place a new order for the desired item
- This ensures you get the item quickly without waiting
Contact Us
For any questions about returns and refunds, contact our customer support:
Email: returns@javedify.com
Phone: +91 98765 43210
Hours: Monday-Saturday, 10 AM - 7 PM
